At Lucian Wear, customer satisfaction is very important to us. This Return and Refund Policy explains the conditions under which you may request a return or refund for your purchase.

Returns

We accept returns for items that are unused, unworn, and in their original condition with packaging and tags intact. To initiate a return, you must contact us within 7 days of receiving your order.

Refunds

Refunds are processed once the returned item has been received and inspected by our team. Approved refunds will be issued in the form of cash on delivery adjustment, depending on your preference. Please note that shipping charges are non-refundable.

Non-Returnable Items

For hygiene and quality reasons, certain products such as intimate wear or customized items may not be eligible for return.

Damaged or Defective Items

If you receive an item that is damaged or defective, please contact us immediately with proof (such as a photo), and we will arrange a replacement or issue a refund at no extra cost to you.

How to Request a Return or Refund

To start the return or refund process, please contact us at our email provided below with your order details. Our team will guide you through the steps.

Contact Us

If you have any questions regarding this Return and Refund Policy, please reach out to us at [email protected].